mino77Privacy Policy

This page describes what we collect when you use mino77 and how we keep that data protected. We operate our platform across supported jurisdictions, and our privacy commitments reflect the laws that apply to each region where our service is available.

When you create an account on mino77, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or play live-dealer tables and football markets, we collect specific personal information. We explain below what that information is, who can access it, and how long we retain it.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect on mino77

We collect your email address, phone number, full name, date of birth, and residential address when you register an account. These details help us verify your identity and comply with anti-money-laundering rules. During account verification, we may ask for a government-issued ID, utility bill, or bank statement.

When you make a deposit or request a withdrawal, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank details with mobile banking, local payment, online payment, or e-wallet). We do not store your full card number or sensitive bank credentials on our servers; payment processors handle encryption and storage of those details.

Our mino77 platform logs your activity—which tables you visit, which matches you view (Liga 1, Piala AFF, or other sports), your session times, and your IP address. We use this data to detect fraud, resolve account disputes, and improve service speed. Device information (browser type, operating system) helps us optimize the mobile app experience for Android and iOS users.

How We Use Your Data

We use your information to process deposits and withdrawals, confirm your identity during KYC checks, and resolve account access issues. If you forget your login details, our support team uses your email and phone to verify your identity before we reset your password. Response times for account recovery requests are typically within one business day during Jakarta office hours.

We analyze usage patterns across mino77 to spot suspicious activity—for example, unusually large deposits followed by rapid withdrawals, or login attempts from multiple countries in a short time. These checks protect both our users and our platform's integrity.

We share your data only with payment processors, identity verification services, and law-enforcement agencies when legally required. We do not rent or sell your personal information to marketing companies. Our live-dealer studios (operated by third-party providers) may see your username and bet history to manage your table sessions; they agree in writing to protect that data under the same privacy standards we use.

KYC verification

Know-Your-Customer checks required by Indonesian financial regulations; we store ID images for up to seven years.

Transaction logs

Records of your deposits and withdrawals kept for audit and dispute resolution; retained for five years.

Session data

Login times, IP addresses, and table activity deleted after 18 months unless an open dispute requires retention.

Your Rights on mino77

You have the right to request a copy of the personal data we hold about you. Contact our support team via email or the in-app help menu, and we will provide a summary of your information within 14 calendar days. You may also request corrections to your profile details (name, address, phone) through your account settings; changes take effect immediately for non-critical fields and within one business day for verified data.

If you no longer wish to use mino77, you can request account closure. We will delete non-essential data (session logs, analytics) immediately, but we must retain your KYC documents, transaction history, and identification for five years to comply with anti-money-laundering law. You can view or download your transaction history at any time from your account dashboard.

Our mino77 platform does not process data across borders unnecessarily. However, our servers and backup systems may sit outside Indonesia. By using our service, you consent to this storage. If you believe we are mishandling your data, contact our data protection officer at our legal notice page for the formal escalation process.

Contact and Updates

We review and update this privacy policy annually or when local law changes. We will notify you via email if we make material changes that affect how we use your personal information. Your continued use of mino77 after the update date means you accept the new terms.

If you have questions about how we handle your data, or you wish to exercise your privacy rights, contact our support team. We offer multilingual assistance in English and Indonesian through email, in-app messaging, and a contact form on our website. Our standard response window is one business day for account-related queries and two business days for data-access requests.

We take your privacy seriously. We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit and maintain access controls to limit which staff members can view customer information. For technical security questions, see our terms and conditions page for linked resources.